Corporate Information:
cielo24 Corporate Website 
Contacts:
Kristi Samarasinghe Account Manager kristi.samarasinghe@cielo24.com 24/7 Support: support@cielo24.com To contact our VHEAP Team: vheap@cielo24.com If you experience accessibility issues with our website or customer portal, please contact accessibility@cielo24.com
Services Offered:
- Live Captioning (Remote)
- Post-Production Captioning / Transcription
- Audio Description
- Additional Information and FAQs
- cielo24 will provide tiered pricing based on usage across all participating entities in the Commonwealth for post-production English captioning and transcription.
- Estimate Calculator
A recording of cielo24’s demonstration and information session on Jan 11, 2023 is located at the bottom of this page. This recording includes professional captioning and ASL interpretation.
Fee Structure:
Live Captioning (Remote)
| Service | Price | Lead Time |
|---|---|---|
| CART | $160 / hr | 48 hrs |
| Typewell | $125 / hr | 48 hrs |
Live accuracy exceeds 99% subject to environmental constraints with a target latency of less than 5 seconds.
Services for all virtual live captioning events include the provision of a transcript shortly after the completion of the event.
Post-Production Captioning / Transcription
The following is a list of cielo24 supported integrations: Kaltura KMS/KAF & KMC, Panopto, Echo360 ESS & ALP, YouTube, mRSS, Kollective/Kontiki, Mediasite, JWPlayer, Brightcove, edX, Vidyard, VoiceThread, Polycom, Wistia, Vimeo, Zoom, Microsoft Teams, Skype for Business, Collaborate and others.
Service Level Agreement (SLA) for English Post Production Captioning and File Limits
| Submission Guidelines | Maximum Content Length | Total Number of Daily Hours* |
|---|---|---|
| 12 Hour Turn Around Time (TAT) | 1 Hour | 10 Hours |
| 24 Hour TAT | 3 Hour | 50 Hours |
| 48 Hour TAT | No Limit | 80 Hours |
*“Total Daily Hours” refers to the total aggregate hours of media submitted within the same 24-hour period for a single billing entity. Submissions in excess of these may impact turnaround time.
English Captioning and Transcription Rates
| Turn Around Time (TAT) | Standard Compliance – English (1) | Professional Service – English (2) |
|---|---|---|
| 12 hr | $1.88 / min | $3.00 / min |
| 24 hr | $1.40 / min | $2.52 / min |
| 48 hr | $1.20 / min | $1.80 / min |
| 168 hr | Not Available | $1.60 / min |
- (1) Standard Compliance – Our Standard Compliance offering utilizes AI with human editing and returns captions and transcripts for the purpose of disability accommodations, increased accessibility, and enhanced learning outcomes for students. In that respect, it is designed for educators. Content is usually lecture-driven or included in the coursework.
- (2) Professional/Broadcast – Our Professional Service (Broadcast) adds another human QC review in the workflow and is utilized by customers who are brand sensitive, distribute broadcast-quality content, or who require some type of custom workflow. For educators, this professional level service is employed for marketing videos, student recruitment videos, and for classroom material with an extraordinary amount of technical content.
- There is no extra charge for difficult audio or technical language such STEM, medical, or legal content.
Additional Post-Production Services (added to per-minute price above)
| Type | Current Price |
|---|---|
| Speaker Identification | $0.60 / min |
| Enhanced Audio Tagging | $0.60 / min |
| Lyric Transcription | $0.60 / min |
Foreign Language Transcription and Translation Rates
| Service | Current Price |
|---|---|
| Foreign Language Transcription | $4.40 / min |
| Translation | $12.80 / min |
Audio Description
| Service | Current Price |
|---|---|
| Standard | $8.80 / min |
| Extended | $11.20 / min |
The Standard AD product utilizes existing gaps in dialogue and audio to provide plot-relevant descriptions of visual elements.
Extended descriptions allows you to pause the video content in order to make room for description, as needed. This may be available upon request, depending on technological variables, including video player in use on client-side.
Upon completion, the video descriptors are integrated with the audio transcript for screen reader synthesization. Turnaround times can be customized at the point of order and delivery options will vary based on the video player(s) in use. We provide voice synthesis as a narration option, however, voiceovers are not currently offered.
More Information:
- UVA Security Review: Low Risk with exception when Highly Sensitive Data is involved.
- Requires Executive Sign-Off from CIO
- cielo24 Services and Products
- cielo24 Agreement Effective October 12, 2022