Verbit – Additional Information/ FAQs

If we have an existing contract with you, how do we switch to the new agreement?

Once the current contract expires, the Verbit team will work to establish each partner with the new agreement. 

Describe the conformance of your online portal/website with Section 508 or WCAG 2.1

The Verbit platform meets WCAG 2.1 AA. Our VPAT is being finalized and will be sent once signed.  

Do you accept both credit card and purchase order payments?

Yes, both credit cards and purchase orders can be used for payments. We accept a variety of payments in addition to these. If you have any questions, please contact Lindsay Tulloss.

How do we set up accounts – both centralized and decentralized?

Please work with you Customer Success Manager, Lindsay Tulloss, to assist with account set up. Lindsay can work with you to design your Verbit account, so it meets your needs. Our new hierarchy system is scheduled to be released in Q1 2023.  

How do we schedule work for live captioning?

To learn more about scheduling live captioning through your Verbit Profile please follow this step-by-step guide: Book a Session

Which video-conference platforms do you integrate with (i.e. Zoom, Teams, etc.)?

Yes, Verbit integrates with both Zoom and Teams. To find a full list of integrations, please following this link: Verbit Integrations 

Can a student schedule their own captioning session?

Yes, Students can be assigned the Content Manager role to schedule their own captioning sessions. Learn more about the Content Manager role click here: Content Manager Role

How do we upload/download files?

To learn more about uploading a media file live captioning please follow this step-by-step guide: Uploading Media Files. To learn more about exporting captions please follow this step-by-step guide: Exporting Captions

How long are files kept on your servers?

Video files are stored on our platforms for 45 days. Caption files are stored indefinitely or until the client asks us to delete the file or the contract between the university and Verbit expires. We do not charge for storage.

Are the captionists/transcriptionists who will be working with this agreement, located in the US?

Our Elite Captioning service all captionist are based in North America. Our Professional level transcribers are English speakers who pass a series of rigorous test and quality checks but not all are located in the USA.

Describe your support for additional languages

Verbit support Spanish and French Captioning. We also offer translation services in over 20 different languages

Do you have a process for corrections?

Verbit provides a full end to end web interface where customers can manage, monitor their file while it is being processed and modify/edit it through a very user-friendly platform. To learn more please follow this step-by-step guide: Editing Transcripts. Partners can request a review of the transcript at any time and free of charge. To learn more please requesting a review please follow this step-by-step guide: The Request Review Tool

How can your team be contacted for technical and administrative support for the services you are providing through this agreement?

Verbit is an essential partner. Our dedicated team is in constant contact with our partners to help them make their content and experiences accessible and meet compliance needs. Please contact Lindsay Tulloss, Lindsay.tulloss@verbit.ai, or Jacqueline Hill, jacqueline.hill@verbit.ai, if you have any questions about your Verbit account or getting started on Verbit 

How can persons with disabilities who use your services contact you for support?

Yes, our support services can be contacted by online chat via the chat button on any Verbit page, email, support@verbit.ai, or by phone (800)590-4203. Our Help Center also has a number of helpful article and can be found here: Verbit Help Center.

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