Corporate Information:
Rev.com 
Contacts:
- Email + Chat : available 24 hours
- Rev.com Support Page
- Standard Support Phone: (888) 369-0701 (9am–6pm ET Mon – Fri)
- VIP Support Phone: (888) 467-9390 (2 hr response time)
Chris Kenyon / chris.kenyon@rev.com Director of Sales, Education (330)312-8168 Thomas Dougherty / thomas.dougherty@rev.com Senior RFP Manager (609)226-2311
Services Offered:
- Post-Production Captioning and Transcription
Fee Structure:
| Service | Description | Price |
|---|---|---|
| Audio/Video Transcription | Convert audio/video into text; 5 hour TAT; 99% accuracy | $1.50/min |
| Automated Transcription (This was not part of the RFP but is included in the signed agreement.) | AI-generated transcripts; 5 minute TAT; 90% accuracy | $0.25/min |
| Closed Captions (English) | On-screen English subtitles for videos; 5 hour TAT; 99% accuracy; FCC & ADA compliant | $1.50/min |
| Global Translated Subtitles | On-screen translated subtitles for videos; 48 hour TAT; 99% accuracy; 15 global languages | $5.00-$12.00 per min |
Standard Website Pricing:
Standard Website Pricing is provided to customers who go to Rev.com and order, not for entities that are under the VHEPC Contract #UVA-AGR-2210 and submit an order form.
| Payment Options | Price for Captions + Transcription |
|---|---|
| Credit Card | $1.50 per min |
| Monthly invoicing | $1.50 per min |
Discounted Rates:
To receive a discounted rate, an order form will need to be signed indicating VHEPC Contract #UVA-AGR-2210, account number, and billing information.
Rev for Business – Usage based billing / discounted rates
Payment Term: Monthly Billing In Arrears (Non-Committed – volume based on forecasted spend)
| Annual Volume ($) | Rate per minute | Discount (% off) |
|---|---|---|
| 5-10K | $1.47 | 2% |
| 11K-25K | $1.46 | 3% |
| 26K-100K | $1.43 | 5% |
| 100K+ | $1.39 | 7.5% |
Rev for Business – Committed* annual volume based billing / discounted rates
Payment Term: Billing in advance (Committed – Upfront, bi-annual, quarterly, or monthly)
*It is not standard practice for a state entity to prepay for services. Additional permissions may be needed from your school/district, institution, or agency.
| Volume ($) | Monthly | Quarterly | Bi-Annual | Upfront |
|---|---|---|---|---|
| 5K-10K | $1.47 / min | $1.46 / min | $1.43 / min | $1.39 / min |
| 11K-25K | $1.46 / min | $1.43 / min | $1.39 / min | $1.35 / min |
| 26K-100K | $1.43 / min | $1.39 / min | $1.35 / min | $1.28 / min |
| 100K+ | $1.39 / min | $1.35 / min | $1.28 / min | $1.20 / min |
More Information:
Rev.com’s standards and practices include:
Characters per line: Each caption group is limited to 60 characters and then the character per line limit is set depending on how many lines are allowed by the delivery format (2 to 3 lines).
Words per minute rate: WPM is default set at 120; there are exceptions where this can be increased when necessary to maintain meaning and context from the video in the captions.
Speakers: Speaker settings can be changed at the account level for various formatting needs at no extra cost or delay in delivery. This is our default offering: A change in speaker is always indicated with a dash, “-”. When it is not visually apparent who is speaking the dash will be accompanied by a name or descriptor with brackets. “[Susan]” or “[Children]”. Each time a new speaker is introduced a new line is created.
Caption grouping: Captions are split into individual caption groups such that whole phrases, nouns, sentences, and flow of dialogue is interrupted as minimally as possible, while abiding by the 60 character limit. Examples of when we split captions: long pauses, terminal punctuation, change in speaker, at conjunctions and prepositions.
Caption duration: Captions are always longer than 1 sec. and less than 5 sec.
Additional Information and FAQ
Demonstration and Information Session: Jan 19, 2023
UVA IT Security Review: Low Risk from an Information Security perspective for use with Highly Sensitive Data. Additional sign-off is not required.