Azur – Additional Information/ FAQs

If we have an existing contract with you, how do we switch to the new agreement?

When the old contract expires, we will switch to the new contract.

Describe the conformance of your online portal/website with Section 508 or WCAG 2.1

We have revamped the website and are working with our developer to complete an Accessibility Conformance Report (i.e., a completed VPAT). We take the accessibility of our online content very seriously and are working to meet WCAG 2.1.

Do you accept both credit card and purchase order payments?

Yes. We also will accept EFTs.

How do we set up accounts – both centralized and decentralized?

You can easily email us or call: customerservice@azurcaptions.com, 813-802-0773. If you would like to set up an account/request online, you can go to: azurccportal.com.

How do we schedule work for live captioning?

Through the portal or you can send an email and will send you back a confirmation. We have a 24 hr system that is constantly monitored. If less than 12 hrs until your event, please call or email us direct.

Which video-conference platforms do you integrate with (i.e. Zoom, Teams, etc.)?

We integrate with all platforms.

Can a student schedule their own captioning session?

This is up to the account holder. Ultimately permission/approval needs to come through the account holder for each request.

How do we upload/download files?

Prep information, agendas, and other information can be uploaded through the portal or sent to us via email.

How long are files kept on your servers?

This is up to you. Highly sensitive files can be deleted immediately. For classes, we keep transcripts for the semester. We are happy to adjust to meet your needs.

Are the captionists/transcriptionists who will be working with this agreement, located in the US?

Yes

Describe your support for additional languages

If the event is in English, we can do any language transcription using an automated service. Some languages are easier than others .

If the speaker is French or Spanish, this is handled as well.

Do you have a process for corrections?

Captionists will make corrections during the session. After the event, a rough copy will be available immediately, or the transcriptionists will do quick touch ups. All quality checks are done in-house.

Post-production corrections will be handled with no additional charges. Support documents are very helpful. Send these issues via our customer service email address.

How can your team be contacted for technical and administrative support for the services you are providing through this agreement?

Our customers can always call or email us with any issue. The cell number provided on our main VHEAP landing page can also be used for texting.

How can persons with disabilities who use your services contact you for support?

Our customers can always call or email us with any issue. The cell number provided on our main VHEAP landing page can also be used for texting.

css.php