Karasch – Additional Information/ FAQs

If we have an existing contract with you, how do we switch to the new agreement?

Would change the contract within our system and switch the contract.

Describe the conformance of your online portal/website with Section 508 or WCAG 2.1.

Have accessibility enabled for website and portal.

What is your payment process?

Accept credit card, PO, and check. Ask for payment within 30 days, but can negotiate for sooner payments.

How do we set up accounts – both centralized and decentralized?

We set up the students through our portal – first, last name, and email address. We walk through the portal with the student so they understand how everything works.

Our portal houses the transcriptions from the courses were captioned.

All accounts are created by us. We can offer access to portals for others. You just need to

How do we schedule work for live captioning?

You will have a designation account manager. Joe Alberechy will be your act manager. Just email him.

Which video-conference platforms do you integrate with (i.e. Zoom, Teams, etc.)?

Those and Falcon, WebEx, Vimeo, Blackboard, and BlueJeans. If there is not a captioning platform, we provide a link to StreamText that can be shared.

Can a student schedule their own captioning session?

Only with pre-authorization.

How do we upload/download files?

Transcription service, you would get an email letting you know it’s ready. Files stay up all semester long.

How long are files kept on your servers?

At the end of each semester, our team goes in an archives the files. Archives are kept 5 years.

Are the captionists/transcriptionists who will be working with this agreement, located in the US?

The majority are located in the US. Some are international for the international languages.

Describe your support for additional languages

The most common is Spanish. We do offer all languages. German, French, Latin, and Spanish. Greek being the next tier.

It may take a bit longer to find a captionist for certain languages. All captions are provided by human captioner.

Do you have a process for corrections?

Our captionists work at 98% and then go back and clean up the transcript.

Usually pretty quick around 24 hrs.

How can your team be contacted for technical and administrative support for the services you are providing through this agreement?

Can always contact the account manager. 24/7 text or call our support number

How can persons with disabilities who use your services contact you for support?

Text or communicating within the chat of the platform they are using. We step in and help with the issue.

This is not just for the person needing the captions, but anyone needing assistance with our services.